FOR ORDERS SHIPPED DIRECTLY
BY REAL FAKE GEAR L.L.C.
(ALL ORDERS) What you see in the photos is an accurate yet general representation of what you will receive.
By purchasing a "MADE TO ORDER" item, you are authorizing and commissioning the production of said item. All sales are final, no refunds.
If there are problems with your order please include your ORDER# number and contact us at "support@realfakegear.com" and we will work with you to figure out a solution. (Repair, Replacement, store-credit, etc.. )
Cancelations:
Fourthwall allows you to cancel an order for a total time of 1-hour after submission. After that time you must contact "support@realfakegear.com" to cancel your purchase.
'Ready-Made' products have 24hr window before processing while "MADE TO ORDER" products are processed on the following Monday. You must contact us before the order is processed to cancel the order.
Important:Returns
INSPECTION PERIOD:
You have one week from delivery to inspect your gear. To file a return you must contact us during the inspection period.
Returns must be pre-authorized before shipping. returns are accepted if and only if the product is intact as it was when received.
'Ready-Made' items may be returned and refunded, unused in the original packaging.
"MADE TO ORDER" or custom items may generally not be returned as they were made special just for you. If something is drastically wrong or you are not satisfied with the product, please contact us and we will work with you to resolve the issue.
LIMITED LIFETIME WARRANTY
Products made by REAL FAKE GEAR L.L.C are backed by our Limited Lifetime Warranty. This warranty covers defects in manufacturing in the course of normal use. If a piece of REAL FAKE GEAR fails because of a manufacturing defect, we will repair or replace it free of charge.
What's not covered: acts of god, melting, sudden wide diameter holes, misuse of product, sudden lateral slashes. Normal wear and tear, abrasions and/or burns. Any damage arising from other factors other than the workmanship of the product.
What is the duration of the warranty?
A warranty claim can be made at any time, by anyone with a REAL FAKE GEAR product.
If something bad has happened to a REAL FAKE GEAR product that isn't covered by our LIMITED LIFETIME WARRANTY, don't fret. Contact us through our support email, we can most likely help you out.
If you have a warranty issue please send an email to "support@realfakegear.com" . Be sure to attach pictures and include a detailed explanation of what went wrong. If our assessment concludes it to be a manufacturing error we will send you return instructions.
Returns & FAQ
We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at contact@support.realfakegear.com. This quick and simple step will help us provide a speedy resolution.
Because products are made to order, we do not accept general returns or sizing-related returns.
Please read below for more details:
Cancellations
Product Orders Cancellation Policy
All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.
Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.
Donations and Tips Cancellation Policy
Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.
Membership Subscriptions Cancellation Policy
You can cancel your membership at any time via your Billing page. Please note that cancellations will take effect after your current membership subscription period ends. There is no refund or cancellation for the current membership subscription period.
Damaged/Quality Issues
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Please email us with these details at contact@support.realfakegear.com
Refunds Policies
Product Orders Refund Policy
Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Donations and Tips Refund Policy
Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.
Membership Subscriptions Cancellation Policy
Membership subscriptions are non-refundable. You can always cancel your membership at any time, and this cancellation will take effect at the end of your membership subscription period. There is no refund for the current membership subscription period that is ongoing.
Locked Messages Refund Policy
Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at contact@support.realfakegear.com. We’ll be happy to troubleshoot the problem and find a resolution for you.
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
International Orders
International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.
Merchant of record
Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.